Universal Ford - No Record Lifetime Brakes

Washington, District Of Columbia 2 comments
Not resolved

Dealer says they changed computer system in 2005 and have no record of our lifetime brake job on the front of our 2003 Ford Focus.

Accounting says they could look for it but will not because of effort involved. Bottom line they don't believe that my wife was told she received a life time guarantee on the brake job. Says Ford never offered any life time guarantees since early 80s.

Don't deal with Universal Ford in Richmond, VA (Glen Allen, VA). They don't have a clue about customer service or impressions!

I have been a Ford customer most of my adult life too!

Review about: Brake Service.



brilliant suggestion.....I would if I could locate it! what happened to maintaining everything in the dealer's computer database for customers...that how they tell you you need more service all the time!

yes my failure too.....it has been almost 6 years and a move!


Show them your receipt and written guarantee.

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